- If you experience SIMONE PÉRÈLE Group products for the first time, it is recommended that you to try them on at the department store counter, or through the online customer service for understanding your size and suitable style, before you place order.
- In order to provide each customer with good services, please confirm your product size before placing an order. After placing the order, you will not be able to change the payment method and pickup method.
- The products are all shots of real products. Since the colors presented by mobile devices or computer equipment of different versions are slightly different, please use actual products as the real color. If you are very mindful or unacceptable about this issue, please consider again or visit our corners at department stores first.
- The official website and the counters of department stores have different processing systems for accounting and inventory, and we cannot provide the e-shop order relevant services at the counters of department stores.
- Appeal products belong to the needle and thread sewing method, and it is normal to keep the thread ends. If you have any product questions, please leave a message in the online customer service for inquiries.
- Please pay attention on the selective discount items, there is no exchange service.
Ordering and delivering
- We will proceeding the order while order is placed and payment is completed before 10:00 am from Monday to Friday (excluding national holidays),then your order will be processed and goods will be shipped after the information is confirmed,. The delivery will take approx. 7 working days (excluded Saturdays and Sundays/national orders) Holiday)
- If our e-shop cannot accept your order due to some reasons, we will notify you within 2 days (working days) after receiving your order.
- Online credit card swiping
When you choose the online card swiping method for transactions, the work process uses the SSL privacy mechanism to protect your personal /privacy information.
The payment does not need to enter the credit card and 3D verification of the data, the payment enters the password of your cards.
- Convenient stores pickup and payment
If you have not picked up the goods for the third time accumulatively or continuously ordered without picking up the goods the system will automatically add to the blacklist and will no longer be open for ordering. Please pick up the goods as soon as possible once your receiving the goods arrival notice.
- The ordered goods will deliver to your nominated address , but no post office box
- Pickup at convenience stores (7-11or Family Mart)
After you choose this shipping method to arrive at the designated convenience stores, you will be notified by text message (if your phone number is wrong, you will not receive the text message and you must re-order the product). After receiving the delivery notification, please pick up the goods within seven days, otherwise, these goods will be returned to our shop.
Our system will trace and block your account once you exceed 3 times without pick up goods after order.
- SF Express (only for Hong Kong region)
Exchange Policy and instruction
In order to protect your rights, please be sure to read the following precautions carefully:
- When you confirm the purchase, you are deemed to understand and agree to the shopping rules of this website:
- The company has proactively informed the store’s shopping instructions that the products sold fall within the reasonable exceptions described in Article 19 of the Consumer Protection Law, the shop is not able to offer trial period but a 7-day confirmation period is provided, and the size exchange service is provided ( Each order can only be exchanged once.) One exchange can be done with free shipping during the confirmation period.
- Based on the principle of protecting consumers’ personal hygiene, the “hygiene sticker” on the underwear is suspected of being dirty or torn off. No exchange is accepted.
- The exchange of goods only accepts products in a brand new status. Once, the label is removed, or produced been washed, and residual odors other than the product itself (ex. perfume, body odor, smoke, lotion), etc., cannot be exchanged.
→Go to customer account
→Leave a message to tell us which product and what size you want to change to
→On-line Customer service will contact you
→Confirm the requires size processing,
→And have courier to pick up the goods within 3 working days.
*After the company confirms that product is in brand new conditions, then changed size will be sent again.
2.Notes on exchange rights:
- The 7-day application period has passed since the receipt of the goods, and the exchange service cannot be provided.
- If you are unable to contact within 3 working days after applying for a replacement, and cannot be picked up from you within 7 working days, your exchange application will be cancelled unconditionally.
- Under the circumstances that do not affect your inspection of the product, you will not be able to provide exchange services for any situation such as damage to the packaging of the product, removal of the seal, removal of the tag, removal of the glue, removal of the label, or washing.
- For sales with gifts, if the gifts are not returned at the time of exchange, the exchange service cannot be provided.
- The exchanged goods must be restored to the original pack, and must also be restored to the original box when you received the goods (including goods, accessories, inner and outer packaging, invoices, gifts, event gifts, etc.).
3. After you apply for exchange inquire, please obtain a receipt from the currier and keep it until the exchange is completed for future inquiries.
4. When there is a difference due to the exchange, the customer service swill contact you to make up the difference and send the exchange product to you.